Legal
Privacy Policy
Effective November 11, 2026
The short version.
- Wherelo has no account, no analytics, no advertising and no tracking.
- Your photo library is never uploaded. Trips are found and films are made on your device.
- We, Hecano LLC, receive no personal information from the app. We only learn something about you if you email us.
- Apple’s services receive limited information when the app looks up place names, maps and routes, and when you make a purchase.
Who we are
Wherelo is made by Hecano LLC, a California limited liability company (“Hecano”, “we”, “us”). This policy covers the Wherelo app for iPhone and iPad and this website. Questions about it go to support@hecano.com.
What stays on your device
Wherelo works on your device and stores what it makes there. None of the following is sent to Hecano.
- Your photo library. With your permission, Wherelo reads the dates, locations and contents of your photos, videos and Live Photos to suggest trips, choose photos and make films. This analysis runs on your device. Photos you have hidden are left out. Wherelo does not change your photos or their saved details.
- Your films. Titles, captions, the places in a film, which photos you selected, and your style and music choices are saved in the app’s storage on your device. Place coordinates are saved rounded to about 100 metres.
- Your home area. To tell trips from everyday photos, Wherelo estimates a home area from your library, or uses one you choose. It is saved on your device, rounded to about 10 kilometres, and you can reset it.
- Videos you export. Exported videos and cover images are created on your device. They go only where you send them: to your photo library if you save them, or to the app you choose in the share sheet.
- Reminders. Anniversary reminders are optional and off unless you turn them on. They are scheduled on your device, and iOS asks for notification permission only at that point.
- Unlocked films. If you unlock a single film, the app remembers which film it was.
What Apple receives
Some features rely on services run by Apple. Apple handles that information under its own privacy policy. Hecano does not receive it.
| Feature | What is sent to Apple |
|---|---|
| Place names | Approximate coordinates of where photos were taken, to turn them into the name of a town or region. |
| Maps and routes | The coordinates of the places in a film, to draw detailed maps and suggest road routes. |
| Place search | The text you type when you search for a place or a starting point. |
| iCloud Photos | If your originals are stored in iCloud, iOS downloads them when a film needs them. |
| Purchases | Purchases and restores go through the App Store. Apple processes the payment. We never see your name, email address or payment details. |
Apple gives developers summary reports about sales, and about downloads, usage and crashes for people who have chosen to share analytics with app developers in their device settings. These reports do not identify you.
What we receive
- Email. If you write to us, we receive your email address and whatever you include in your message. We use it to reply and to fix problems, and keep it only as long as that takes or the law requires. You can ask us to delete it.
- This website. This site does not use cookies, analytics or advertising. It is hosted by Cloudflare, which, like any web host, processes technical information such as your IP address and browser type to deliver the pages and protect the service.
We do not sell personal information, share it for advertising, or use it to build profiles. We would disclose information only if the law required it, and with the app there is nothing of yours for us to disclose.
Your choices
- Photo access. You can give Wherelo access to all of your photos, to selected photos, or to none, and change this at any time in the Settings app. The sample film works without photo access.
- Deleting your data. Delete a film in the app to remove it. Delete the app to remove everything Wherelo has stored on your device. Videos you saved to your photo library remain until you delete them there.
- Notifications. Turn anniversary reminders on or off in About & settings, or in the Settings app.
- Email. Write to support@hecano.com to see, correct or delete correspondence we hold.
Your rights
Depending on where you live, including California and the European Economic Area, you may have the right to know what personal information a business holds about you, to have it corrected or deleted, and to object to certain uses. Because the app sends us nothing, the only personal information we may hold is email you have sent us. To use any of these rights, write to support@hecano.com. We will not treat you differently for doing so.
Wherelo does not track you across apps or websites, so there is nothing for a “Do Not Track” signal to change.
Children
Wherelo is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has emailed us personal information, tell us and we will delete it.
Changes to this policy
If Wherelo changes in a way that affects your privacy, we will update this page and its effective date.
Contact
Hecano LLC
support@hecano.com